Welcome to Auburn Medical Centre
At Auburn Medical Centre, we are committed to providing safe, high-quality and compassionate healthcare to our community.
This page provides important information about appointments, fees, communication and our practice policies.
For information about our healthcare services, please visit our Services page.
Appointments
Appointments can be made by contacting our reception team or through our online booking system.
We welcome new patients and offer walk-in appointments. Waiting times for walk-in patients may vary depending on doctor availability.
We aim to run appointments on time. However, unexpected medical emergencies or consultations requiring additional care may cause delays.
Please advise reception if you require a longer consultation or need to cancel or reschedule your appointment.
Fees and Payments
Auburn Medical Centre bulk bills eligible Medicare services for patients with a valid Medicare card.
Some services are not covered by Medicare and may attract a private fee, including medical reports, employment medical examinations and certain forms.
Patients will be informed of any applicable fees before proceeding.
Please contact reception for further information.
Emergencies and After-Hours Care
In a medical emergency, call 000 immediately.
If you require urgent medical attention during opening hours, please contact our reception team.
For after-hours medical assistance, please contact:
SMS Medical Services 2020
Phone: 02 9750 3800
Interpreter Services
We welcome patients from all cultural and language backgrounds.
If you require an interpreter, please inform reception when booking your appointment so appropriate arrangements can be made where available.
Appointment Reminders and Recalls
We may contact patients by telephone, SMS or mail regarding appointments, test results, follow-up care, vaccinations and preventative health checks.
Please ensure your contact details are kept up to date.
If you prefer not to receive routine appointment reminders, please advise reception.
Test Results and Follow-Up Care
Your doctor may request pathology tests, imaging or other investigations.
All incoming results are reviewed by our clinical team, and patients are contacted when further follow-up is required.
Patients are encouraged to book a follow-up appointment as advised by their doctor.
Reception staff cannot interpret or discuss clinical test results.
If you have not received an expected result or are unsure about your follow-up arrangements, please contact the practice.
Referrals and Medical Certificates
Referrals, medical certificates and other clinical documents are provided following an appropriate medical assessment and at the treating doctor’s discretion.
Some documents and reports may attract a private fee.
Privacy and Confidentiality
We are committed to protecting your personal and health information.
For more information about how we collect, use, store and protect your information, please refer to our Privacy Policy.
Transfer of Medical Records
Patients wishing to transfer their medical records to another healthcare provider may be required to complete a written authorisation form.
Requests are managed in accordance with privacy legislation and practice procedures.
Any applicable fees will be explained before processing.
Infection Prevention and Control
To help protect our patients, staff and visitors, please inform reception before attending if you are experiencing symptoms of an infectious illness.
Our team will advise you of any necessary precautions or alternative appointment arrangements.
Patient Feedback and Complaints
We value your feedback and are committed to continually improving our services.
If you have a concern, complaint or suggestion, please speak with our reception team or Practice Manager.
We aim to address all concerns respectfully, fairly and confidentially.
If your concern remains unresolved, you may contact:
Health Care Complaints Commission (NSW)
Phone: 1800 043 159
Website: www.hccc.nsw.gov.au
Respectful Behaviour
We are committed to providing a safe and respectful environment for everyone.
We ask all patients, visitors and staff to treat one another with courtesy and respect.
Abusive, threatening, discriminatory or aggressive behaviour will not be tolerated.
Website Information
Information on this website is provided for general information purposes and does not replace professional medical advice.
For advice about your individual health concerns, please arrange an appointment with your doctor.
Contact Us
Auburn Medical Centre
106A Auburn Road, Auburn NSW 2144
For appointments or enquiries, please contact our reception team during opening hours.
We look forward to caring for you and your family.